Terms & Conditions
Late updated: 16 November 2025
These Terms & Conditions (“Terms”) govern the use of the brokering services provided by Risk Vigil Ltd (“Risk Vigil”, “we”, “us”, “our”). By engaging our services, you (“the Client”, “you”) agree to be bound by these Terms.
1. Introduction
Risk Vigil operates as a broker connecting Clients with independent third-party fire safety professionals (“Providers”) for the delivery of Fire Risk Assessments (FRAs). Risk Vigil does not carry out Fire Risk Assessments and is not responsible for the professional output of any Provider.
These Terms apply to all service enquiries, bookings, fees, data handling, liabilities, cancellations, and communications between Risk Vigil and the Client.
2. Scope of Service
2.1 Risk Vigil provides a brokering service for arranging Fire Risk Assessments.
2.2 We may expand the scope of services in the future; these Terms will continue to apply to any new assessment-based services unless otherwise notified.
2.3 Risk Vigil brokers assessments only. We do not broker or provide remedial works.
3. Provider Appointment and Vetting
3.1 Risk Vigil will identify a suitable Provider from our network based on the information supplied by the Client.
3.2 Providers must:
Be listed on the IFSM Fire Risk Assessors Register, and
Hold appropriate and valid professional indemnity and public liability insurance.
3.3 Risk Vigil does not conduct additional competency checks beyond these criteria.
3.4 The Client has the right to reject a proposed Provider before any work is confirmed or scheduled.
4. Fees & Payment
4.1 Risk Vigil charges a broker fee, payable upfront, based on the cost of the Provider’s Fire Risk Assessment quotation.
4.2 The broker fee is payable directly to Risk Vigil.
4.3 The Provider will invoice the Client directly for the assessment services.
4.4 The broker fee is refundable only if the Provider does not complete the work.
4.5 No other refunds will be issued unless required by law.
5. Service Delivery & Communications
5.1 All project communications between Risk Vigil and the Client will be conducted by email unless otherwise agreed.
5.2 Risk Vigil is not responsible for:
Delays caused by the Provider,
The Client’s failure to provide necessary information, access, or documentation,
Compliance actions, enforcement, or legal responsibilities arising from the Provider’s report.
6. Cancellations & Amendments
6.1 The Client may cancel their request at any time before a Provider has scheduled the work.
6.2 If work has been scheduled and is due to occur within 5 business days, cancellation may not be possible.
6.3 Where cancellation is permitted under these Terms, the broker fee will be refunded in full.
6.4 If a Provider becomes unavailable or unsuitable, Risk Vigil may propose an alternative Provider.
6.5 Risk Vigil may facilitate communication regarding errors or disputes, but we will not participate in or become liable for disagreements between the Client and the Provider.
7. Liability & Indemnity
7.1 Risk Vigil is a broker and does not provide professional fire risk assessment services.
7.2 All responsibility and liability for the assessment, advice, findings, recommendations, or omissions rests entirely with the Provider.
7.3 Risk Vigil:
Does not guarantee regulatory compliance,
Does not supervise or oversee the Provider’s work,
Is not responsible for enforcement or subsequent remedial actions.
7.4 Risk Vigil’s liability is limited to statutory rights only. No additional liability is accepted.
7.5 Risk Vigil’s liability shall in no event exceed the extent required by law, and shall not exceed zero beyond statutory requirements.
8. Data Protection & Privacy
8.1 Risk Vigil will share necessary Client information with Providers only with the Client’s explicit consent.
8.2 All data is processed in accordance with our Privacy Policy.
8.3 By engaging our service, the Client acknowledges that personal and property-related information will be shared for the sole purpose of delivering the service.
9. Dispute Resolution
9.1 Any disputes between Risk Vigil and the Client shall first be addressed through mediation, where reasonable.
9.2 If mediation is unsuccessful, the matter will be handled by the courts of England & Wales.
9.3 Disputes between the Client and the Provider are outside the scope of these Terms.
10. Amendments
Risk Vigil may amend these Terms periodically. Updated versions will be published on our website.
11. Contact
Risk Vigil Ltd
50 Oakfield Road, Bristol, BS8 2BA
info@riskvigil.com
For complaints, see our Complaints Policy.
Version: 1.0
12. Definitions
“Broker Fee” – The fee paid to Risk Vigil for sourcing and arranging a Provider.
“Client” – The individual or organisation purchasing the brokering service.
“Provider” – The independent fire safety professional engaged to complete the assessment.
“Assessment” – A Fire Risk Assessment or related future assessment-based service.
“Mediation” – A structured dispute resolution process using a neutral third party.